Careers

SUMMARY

This position is responsible for recognizing the needs of the member and acting in a timely manner to provide solutions. This role is required to demonstrate product and service knowledge through cross selling and the promotion of business development.

KEY RESPONSIBILITIES

• Recognizes member needs, service opportunities and promoting all Credit Union product services
• Makes referrals to the Financial Services Officers and Wealth Management as appropriate
• Processes member transactions bill payments, deposits and withdrawals
• Processes official cheques
• Verifies cheque clearing on the Central Portal System
• Lists and balances outgoing cheques utilities and all other transactions
• Processes night deposits
• Completes preauthorized debits and credits
• Processes outgoing wire transfers in CAD and USD
• Processes debit card orders, debit card re-pins and debit card limit change requests
• Processes cheque orders for personal and business members
• Set up online banking and/or telephone banking
• Processes requests for suppress and e-statements
• Monitor cash limits in TCR
• Assists as TCR, ATM, Treasury dual custodian as required
• Books member appointments for the Financial Services Officers
• Processes hold funds, stop payments, auto transfers
• Processes cash advances on Master Cards
• Services and resolves service member inquiries
• Closes sub accounts and refers member account closures
• Provides members access to Safe Deposit Boxes
• Completes returned mail process
• Ensures filing is up to date
• Processes fax requests
• Answers the phones as required
• Performs other duties as required

REQUIRED KNOWLEDGE SKILL AND ABILITIES

• Sales and Service focus with an aptitude for business development and relationship building
• Strong commitment to continuous learning
• Excellent communication and interpersonal skills
• Maintains a positive attitude towards corporate initiatives and change management
• Strong follow up skills
• Demonstrates dedication to providing quality member sales and service
• Proven ability to be creative and innovative
• Able to identify members needs, answer inquires and provide solutions
• Able to process all teller transactions promptly and accurately
• Demonstrates product knowledge
• Demonstrates the ability to be detail oriented and manage multiple tasks
• Demonstrates effective organization and time management
• Able to make sound judgment and analyze problems
• Demonstrates an affinity for basic mathematics
• Demonstrates the ability to adhere to company policies, procedures and with provincial and federal regulations
• Demonstrates accountability, integrity and cooperation in the workplace 

EDUCATION AND EXPERIENCE

• Minimum 3 years customer service experience
• Experience working in a financial institution an asset
• Post secondary education in business, finance, accounting or equivalent an asset

Please note: Vacation schedules previously approved from other departments may be reviewed by the hiring manager and will be subject to departmental availability.

Interested candidates are invited to email their cover letter and resume to Human Resources Department at hr@lvcu.ca  by the closing date.

We thank all applicants for their interest in Lake View Credit Union; however, only short-listed candidates will be contacted. 

SUMMARY

The Mobile Mortgage Specialist will develop and manage the member’s mortgage and loan portfolios, provide superior member service and business development through proactive sales efforts and quality credit control. This position will be responsible for providing coverage and travelling between Lake View Credit Union’s locations, providing service to members anytime and anywhere. The Mobile Mortgage Specialist sources residential mortgage business and builds strong relationships; networks extensively within communities; and establishes and maintains lasting business relationships with realtors, developers, builders, and members. The Mobile Mortgage Specialist recognizes opportunities and takes the initiative to promote and cross-sell credit union products and services and refers to other staff and/or subsidiaries where appropriate,

KEY RESPONIBILITIES

• Recognizes members needs and delivering products and services; Enhance each member experience by proactively offering suggestions and solutions that will add value to their life and their banking relationship with LVCU
• Review members profile at each interaction to identify opportunities to promote, up sell, cross sell the credit union credit products including mortgages, consumer loans, lines of credit, credit cards and other registered and non-registered investment products.
• Exhibit a high commitment to personalized member relationships by promoting the concept of relationship management, proactive financial coaching and referral to other resources such as wealth management or commercial credit department were warranted.
• Interview loan applicants, analyze financial information, assess credit and approve the full suite of retail lending products, including mortgages, within discretionary limits and/or make recommendations for approvals/declines
• Completes applications and related documentation for new loans, renewals, loan payment suspensions, alterations and substitutions of security
• Ensures profitability of loan through application of loan rates, service charges and overdue interest
• Grants mortgage and other loan applications such as lines of credit and overdrafts within approved lending limits; establishes repayment schedules and amortization periods
• Submits completed applications for loans over specified lending limits along with recommendations to the manager for approval

• Provides individualized financial counselling such as debt consolidation and information to members on loans services and deposit products offered through the branch
• Prepares releases of security on paid out loans; interprets system-generated loan reports and identifies further action required to address problem areas such as pending delinquency
• Reviews delinquent accounts, analyses current status and initiates action to collect on delinquent loans according to specified branch procedures and time limits
• Supports organizational sales objectives by taking lead role in various marketing promotions, business development initiatives and community functions.
• Perform other duties as required

REQUIRED KNOWLEDGE SKILL AND ABILITIES

• Communicates clearly and effectively, both verbal and written
• Demonstrates the ability to be detail oriented and manage multiple tasks
• Demonstrates effective organization and time management
• Able to make sound judgment and analyze problems
• Able to work independently and as a team with minimal supervision
• Demonstrates the ability to adhere to company policies, procedures and with provincial and federal regulations
• Demonstrates respect and integrity in the workplace
• Demonstrates initiative in the workplace
• Demonstrates product knowledge
• Able to make written recommendations of new loan proposals for approval

EDUCATION AND EXPERIENCE

• 3 years experience in a financial institution
• 3 – 6 years loans experience
• Bachelor’s degree, preferably in Business, Finance or Commerce is considered an asset.
• Completed the following courses or demonstrated equivalency:
  • The Credit Union System CU00-200
  • Applied Residential Mortgage Lending CU02-RMPL
  • Applied Consumer Lending CU02-CLP
  • Residential Construction Financing CU02-RCF
  • Fundamentals of Personal Financial Planning CU00-240
  • Handling Estates Effectively CU02-HEE

Interested candidates are invited to email their cover letter and resume to Human Resources at hr@lvcu.ca

We thank all applicants for their interest in Lake View Credit Union; however, only short-listed candidates will be contacted. 

SUMMARY

This position is responsible for recognizing the needs of the member and acting in a timely manner to provide solutions. This role is required to demonstrate product and service knowledge through cross selling and the promotion of business development.

KEY RESPONSIBILITIES

• Process member transactions
• Recognize member needs and promote all Credit Union deposit services
• List and balance outgoing cheques utilities and all other transactions
• Assist with night deposits
• Process hold funds, stop payments, auto transfers
• Complies with Money Laundering/Confidentiality
• Adheres to security standards
• Other duties as required

REQUIRED KNOWLEDGE SKILL AND ABILITIES

• Sales and Service focus with an aptitude for business development and relationship building
• Strong commitment to continuous learning
• Excellent communication and interpersonal skills
• Maintains a positive attitude towards corporate initiatives and change management
• Strong follow up skills
• Demonstrates dedication to providing quality member sales and service
• Proven ability to be creative and innovative
• Able to identify member’s needs, answer enquires and provide solutions
• Able to process all teller transactions promptly and accurately
• Demonstrates product knowledge
• Demonstrates the ability to be detail oriented and manage multiple tasks
• Demonstrates effective organization and time management
• Able to make sound judgment and analyze problems
• Demonstrates an affinity for basic mathematics
• Demonstrates the ability to adhere to company policies, procedures and with provincial and federal regulations

• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times

• Other related duties as assigned

EXPECTED OUTCOMES OF THE ROLE

• Provide high quality services, processes, and products while consistently seeking ways to improve outcomes and enhance service
• Accurate and timely member transactions
• Positive internal and external service levels are achieved through the proactively and resourcefulness
• Prioritizing and making on-the-spot decisions regarding member transactions, weighing member satisfaction issues with company exposure to loss or fraud
• Supports the team to achieve results
• Member experience levels are achieved through the process of listening, asking open ended questions, discussing solutions, providing recommendations and following up with an outcome
• A positive and professional work environment is maintained

EDUCATION AND EXPERIENCE

• Minimum 3 years customer service experience
• Experience working in a financial institution an asset
• Post secondary education in business, finance, accounting or equivalent

Please note: Vacation schedules previously approved from other departments may be reviewed by the hiring manager and will be subject to departmental availability.

Please note: The Deposit Services Representative (TR) position grouping is applicable only to the Tumbler Ridge Branch.

Candidates are invited to email their cover letter and resume to, Human Resources Department at hr@lvcu.ca.

We thank all applicants for their interest in Lake View Credit Union; however, only short-listed candidates will be contacted. 

SUMMARY

This position reports to the Branch Manager. The Financial Services Officer II will be responsible for performing a wide variety of duties by providing advice, and ongoing sales and service to members and potential members by promoting a full range of investment and lending vehicles.

Under general direction, the Financial Services Officer II will manage an assigned portfolio and complete the sales of a full range of deposit and lending products and services by identifying and pursuing relationship building opportunities within the existing portfolio or through referrals. 

This position will be required to champion LVCU’s relationship selling culture by participating in branch campaigns, promotions, establishing member and potential member relationships and business contacts and assist peers in resolving complex questions and inquiries. The Financial Services Officer II must maintain a high degree of accuracy and complete confidentiality.

KEY RESPONSIBILITIES

• Enhance each member experience by proactively offering suggestions and solutions that will add value to their life and their banking relationship with LVCU.
• Responsible for opening new accounts and effectively matching appropriate services to the members’ needs.
• Responsible for the sale of LVCU’s suite of savings and investment products including deposits, transfers or withdrawals.
• Responsible for the sale of LVCU’s suite of registered savings and investment products including deposits, transfers or withdrawals.
• Responsible to manage estate accounts.
• Interview loan applicants, analyze financial information, assess credit and approve the full suite of retail lending products, including mortgages, within discretionary limits and/or make recommendations for approvals/declines to the Branch Manager.
• Review members profile at each interaction to identify opportunities to promote, up sell, cross sell the credit union credit products including mortgages, consumer loans, lines of credit, credit cards and other registered and non-registered investment products.
• Supports organizational sales objectives by taking lead role in various marketing promotions, business development initiatives and community functions.
• Exhibit a high commitment to personalized member relationships by promoting the concept of relationship management, proactive financial coaching and referral to other resources such as wealth management or commercial credit department where warranted.
• Interpret the branch operating procedures, lending policies and security requirements and ensure that guidelines are adhered to.
• Establish, build and maintain productive and effective working relationships with members, non-members and the business community.

REQUIRED KNOWLEDGE SKILL AND ABILITIES  

• Sales and Service focus with an aptitude for business development and relationship building.
• Demonstrates a win-win based problem solving approach.
• Strong commitment to continuous learning.
• Excellent communication and interpersonal skills.
• Demonstrates leadership ability and team development skills.
• Maintains a positive attitude towards corporate initiatives and change management.
• Strong follow up skills.
• Strong analytical skills and entrepreneurial mindset.
• Demonstrates dedication to providing quality member sales and service.
• Proven ability to be creative and innovative.
• Knowledge and understanding of business planning, accounting, lending and sales is considered an asset.

EDUCATION AND EXPERIENCE

• Minimum 1 years experience in a financial institution focusing on customer service and sales.
• Minimum 1 years experience Financial Service Officer I plus completion of required courses for Financial Service Officer I and II or an equivalent combination of education and experience and a demonstrated ability to effectively and efficiently carry out the lending duties and responsibilities of the Financial Service Officer II position as laid out in this position description.
• Bachelor’s degree, preferably in Business, Finance or Commerce is considered an asset.
• Completed the following courses or demonstrated equivalency:
  • The Credit Union System CU00-200
  • Applied Residential Mortgage Lending CU02-RMPL
  • Applied Consumer Lending CU02-CLP
  • Residential Construction Financing CU02-RCF
  • Fundamentals of Personal Financial Planning CU00-240
  • Handling Estates Effectively CU02-HEE

Please note: Vacation schedules previously approved from other departments may be reviewed by the hiring manager and will be subject to departmental availability.

Candidates are invited to email their cover letter and resume to the Human Resources Department at hr@lvcu.ca.

We thank all applicants for their interest in Lake View Credit Union; however, only short-listed candidates will be contacted.

SUMMARY

This position is responsible for recognizing the needs of members and acting in a timely manner to provide solutions whether in person or on the phone and directing the member to the appropriate department. This role is required to demonstrate product and service knowledge through the promotion of business development.

KEY RESPONSIBILITIES

• Handles incoming enquiries and provides excellent customer service to visitors (vendors, members, employees), transfer calls and takes detailed messages
• Answers a busy switchboard to deal with enquiries in a helpful manner
• Performs clerical duties such as recording Credit Union email, filing, sorting, distributing mail and processing Return Mail
• Performs morning duties such as balancing cheques & remittances in DNA to Branch Capture, balancing coin machine and online loan applications
• Send and receive data bag and mail
• Assist members requiring access to their safety deposit box
• Produces temporary cheques and places orders for personal cheques
• Reviews and checks incoming clearing for proper authorization, two signatures, items over $5,000 and refer when necessary
• Complies with Money Laundering/Confidentiality
• Adheres to security standards
• Ensure filing is up to date
• Other duties as required

REQUIRED KNOWLEDGE SKILL AND ABILITIES

• Sales and Service focus with an aptitude for business development and relationship building
• Strong commitment to continuous learning
• Excellent communication and interpersonal skills
• Maintains a positive attitude to0.wards corporate initiatives and change management
• Demonstrates fast and efficient personal service to members
• Demonstrates dedication to providing quality member sales and service
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times
• Ability to work with a multi line phone
• Demonstrates strong computer skills
• Able to identify members needs, answer enquires and provide solutions
• Communicates clearly and effectively, both verbal and written
• Demonstrates product knowledge
• Demonstrates the ability to be detail oriented and manage multiple tasks
• Demonstrates effective organization and time management
• Demonstrates the ability to adhere to company policies, procedures and with provincial and federal regulations
• Demonstrates cooperation in the workplace
• Demonstrates integrity in the workplace

EXPECTED OUTCOMES OF THE ROLE

• Provide high quality services, processes, and products while consistently seeking ways to improve outcomes and enhance service
• Accurate and timely member transactions
• Positive internal and external service levels are achieved through the proactively and resourcefulness
• Prioritizing and making on-the-spot decisions regarding member transactions, weighing member satisfaction issues with company exposure to loss or fraud
• Supports the team to achieve results
• Member experience levels are achieved through the process of listening, asking open ended questions, discussing solutions, providing recommendations and following up with an outcome
• A positive and professional work environment is maintained

EDUCATION AND EXPERIENCE

• Minimum 3 years’ customer service experience
• Experience working in a financial institution an asset
• Post-secondary education in business, finance, accounting or equivalent

Please note: Vacation schedules previously approved from other departments may be reviewed by the hiring manager and will be subject to departmental availability.

Candidates are invited to email their cover letter and resume to Human Resources Department at hr@lvcu.ca by the closing date.

We thank all applicants for their interest in Lake View Credit Union; however, only short-listed candidates will be contacted.