​Mobile app

Mobile App

1. What's new on the mobile app?

In addition to our great new look and all of the everyday banking options you’re used to, we’ve got a number of new tools and features in our new mobile app:  

• Consistent, seamless experience across all digital channels 
• Intuitive navigation and all transactions can be performed with fewer steps 
• Branch and ATM Locator 2 years of transaction history instead of 1 
• Saved logins for secure, easy access 
• Designate a favourite account for transfers and bill payments 
• View all upcoming, scheduled transactions on a calendar 
• Ability to schedule recurring bill payments 
• View detailed e-transfer history 
• Change account nicknames for easy reference 
• Sort your accounts so they are listed according to your preference   

2. What operating systems support the new mobile app?

Our new mobile app is supported on the following operating systems:   

• iOS 11, 12, 13, 14 
• iPad OS 
• Android 6.0, 7.0, 8.0, 9.0, 10.0    

The mobile app also requires one of the following browsers on the device to function correctly:   

• Chrome or Samsung Browser on Android 
• Safari on iOS      

3. Do I have to download a new mobile app?

Yes, because the platform supporting our online banking has changed, you will need to download our new mobile banking app.

4. Where can I download the new mobile app?

Our mobile app is available in the App Store (iOS) and in Google Play (Android).  Visit our website for direct links to download the new app. 

5. Can I use the same login information?

Yes, you will continue to use the same Member Number and PAC to login to our new mobile app.    

6. What do I do if I’m having difficulty using the new mobile app?

If you’re having difficulty using the new app, follow these steps and then try again:  

• Make sure that you’re using a supported operating system and have a functioning required browser on the device.   
• Review your app permissions to ensure the app has the permissions turned on required for each function (ex. Location for Branch/ATM Locator, Camera for Cheque Deposits). 
• Uninstall and then re-install the app. 

If you’ve followed these steps and you’re still experiencing issues using our mobile app, please contact us so we can help you. 

7. What if my account is locked out?

If your account has been locked out or if you’ve forgotten your PAC, you’ll need to get in touch with us to get it reset.  You can use our online form to send in your request or contact one of our branches during business hours. 

8. What are the password requirements for the mobile app?

Your PAC will need to meet the following criteria:  

• Be between 8-30 characters 
• Contain at least one upper case letter  
• Contain at least one lower case letter 
• Contain at least one number 
• Contain at least one special character: -.,#:?|()’/@$!) 
• Cannot be one of your last 10 passwords   

9. Can I still use the old  mobile app?

Yes, if you need a bit more time to get comfortable with our new mobile app, you can continue to use our classic mobile banking app.  However, we encourage you to download and explore our new mobile app to see what it can offer; we’re confident you’ll enjoy the new experience.  Please contact one of our team members if you’d like more information or assistance with using our new mobile app. 

10. Is the new mobile app free?

Yes, all of our members can download our mobile banking app free of charge.    

Keep in mind that, depending on the types of accounts you have, there may be service charges associated with individual transactions.  Mobile data downloading and Internet charges may also apply; check with your mobile phone provider for details. 

11.  What if I have QuickView enabled and my device is lost or stolen?

If you had QuickView enabled on your mobile device and it is lost or stolen, you can remove the device an deactivate QuickView by logging into our classic online banking and accessing Mobile Banking App in the Account Services menu.  

If your device is lost or stolen, contact us right away to change your password and review your accounts for any unauthorized activity.  

12. Are there any requirements for setting up QuickView or a Saved Login? 

Yes, in order to use the QuickView feature or to setup a Saved Login, you will need to have a passcode or lock screen enabled on your mobile device.