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Introducing ‘Enhanced PAC’ to Increase Member Protection

Your online security is extremely important to us. That’s why we’re proud to be launching further enhancements to our online banking and mobile app security with increased personal access code (PAC) requirements.

Effective February 4, 2020, our online banking and mobile app users will need to update their Personal Access Code (PAC).

Your online banking or mobile banking will prompt you to update your password.

Your online security is extremely important to us. That’s why we’re proud to be launching further enhancements to our online banking and mobile app security with increased personal access code (PAC) requirements.
Effective February 4, 2020, our online banking and mobile app users will need to update their Personal Access Code (PAC).

Your new password will need to meet the following criteria:

  • Be between 8-30 characters
  • Include one upper case alpha (minimum)
  • Include one lower case alpha (minimum)
  • Include one numeric value (minimum)
  • Include 1 special character (can only be one of the following: -.,#:?|()’/@$!)

Please note: You cannot reuse your previous 10 passwords.

Passwords Saved to Your Browser for Desktop Users

If you have saved passwords within your browser, you may need to delete any saved passwords either by managing saved passwords or clearing the cache/cookies in your browser settings. For detailed instructions on how to clear the browser history in most common browsers, see our “Cache Clearing Instructions” document.

Mobile App Users with Quickview Feature Turned On

Quickview is a feature on the Mobile App which allows you to view your balances without requiring to login to the app. To do this, the app stores your PAC. When the app is opened, it attempts to logs in, in the background. This can cause lockouts even though you aren’t actually logging in fully.

Before logging in, follow these steps:

  1. Open the Mobile App and select “Settings”.
  2. Select “Saved Logins”.
  3. Click on the minus icon next to the Login name.
  4. Confirm your action to delete the Login when prompted.

If the above steps do not resolve the issue, please try the following:

  1. Log in to the LVCU Online Banking on your desktop. (On a mobile device, scroll down to bottom of the page and select the “Full Site” link).
  2. Navigate to Account Services > Mobile Banking App
  3. Remove all registered devices.


© 2013 Lake View Credit Union